jonr originally posted this on Jon Rose's Blog.

I spent Friday afternoon telling my friend Wes that I have never lost a hard drive that wasn’t in a Raid 5 / NAS… Thus, my Mac hard drive failed Saturday afternoon.  Amazing?!?!

Anyhow, I couldn’t be more impressed with Apple.  I put in a support request online and was called with in seconds of hitting the submit button.  I was unable to resolve it on the phone, but was able to schedule and appointment for 2 hours later at the Cherry Creek Mac store.  Luckily for me, Stu has recently had a hard drive die on him.  So, I had purchased my Time Capsule and been regularly backing up to it.  They quickly determined that the drive was dead and put in a new one.  After only a few hours at home, I was able to restore from the Time Capsule and I am back up and running with all of my files intact…. After years of owning PC’s, I couldn’t be more impressed.

Even better, was seeing Peter Forsberg in the Mac store while I was waiting.  I cannot imagine losing a hard driving ending up better…………

This entry was posted on Tuesday, December 23rd, 2008 at 12:50 am and is filed under Jon Rose. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.